Opening Hours

Please note that the Ticket Office is currently closed to visitors and telephone calls, if you have any queries please email

Both retail stores are open with reduced opening hours. If you have a query regarding official merchandise please click here to complete an enquiry form. 

Ticket Office

The Ticket Office is located in the East Stand of The Hawthorns and can be contacted by calling 0121 227 2227 or sending an email to Tickets can be purchased 24/7 at


We have three retail outlets for fans looking to buy official West Bromwich Albion Merchandise. Our stores are located at The Hawthorns and at the Merry Hill Shopping Centre. Our Mail Order service can be contacted on 0871 271 9795  or click here to contact us and of course you can shop online 24/7 at

The Stadium Megastore is open Fridays to Sundays from 10am - 4pm excluding home matchdays

The Merry Hill Store is open as follows


Monday - Saturday 10am - 4pm
Sunday 11am - 5pm




Main Reception is located in the East Stand at The Hawthorns. You can contact us on 0121 524 3470 click here to submit an enquiry.


Monday - Friday 8am - 6pm
Matchdays 8am - Kick Off


Home Match 8am - Kick Off
Saturday (away match / no match) CLOSED
Sunday (away match / mo match) CLOSED