Opening Hours

16th April

Please note that the Ticket Office is currently closed to visitors and telephone calls, if you have any queries please email

Both retail stores are currently closed while Sandwell & Dudley are in Tier 4. If you have a query regarding official merchandise please click here to complete an enquiry form. 


Main Reception is located in the East Stand at The Hawthorns. You can contact us on 0121 524 3470 click here to submit an enquiry.


Monday - Friday 8am - 6pm
Matchdays 8am - Kick Off


Home Match 8am - Kick Off
Saturday (away match / no match) CLOSED
Sunday (away match / mo match) CLOSED